Terms of use
Billion Destinations Co., Ltd., as the owner and operator of the website www.BillionDMC.com (the “Website”), hereby sets forth the following Terms and Conditions that govern all purchases of products and services offered on this Website. Please read these Terms and Conditions carefully before using our services. Users must be at least twenty (20) years of age or of legal age in their country of residence to use this Website. By accessing or using the services provided through this Website, you agree to be bound by these Terms and Conditions, which may be updated or amended at any time without prior notice and shall apply to all transactions immediately upon publication.
Definitions
“www.BillionDMC.com”, “we”, “us”, or “our company” refers to Billion Destinations Co., Ltd., the legal owner and operator of this Website.
“Service Providers” refers to suppliers of accommodations (e.g., hotels, motels, apartments, B&Bs), attractions and activities (e.g., diving, fishing), transportation (e.g., transfers, cruises, domestic flights), insurance, and other travel-related services as presented on this Website. These are provided directly by third parties.
“Services” refers to online booking, purchasing, and credit card payment systems facilitated by us for the various travel-related products and services listed on the Website.
Official Communication Channels
To ensure transaction validity, communication between customers (or their representatives) and our company is only recognized when conducted via the following channels:
Telephone: +66 (0)2-237-7787 (extensions may apply). Communications via personal numbers are not officially acknowledged.
Fax: +66 (0)2-237-7876
Email: Only email addresses ending with @BillionDMC.com are recognized as valid for official communications. Examples: info@BillionDMC.com or firstname@ BillionDMC.com. Emails from domains such as @gmail.com or @hotmail.com will not be accepted.
Other communication methods: Any correspondence outside of the above channels is not covered under our responsibility, especially in cases of fraud or misconduct by third parties.
Scope of Services
Our website offers an online platform where users can search for and book flights, accommodations, car rentals, travel activities, and other services. Upon booking, customers will receive a confirmation via email.
Please note that many services are provided directly by independent service providers and not by our employees, agents, or subcontractors. Billion Destinations acts only as an intermediary and is not responsible for any actions, omissions, or services provided by such third parties.
Information displayed on our Website is based on data provided by service providers, who are solely responsible for updating pricing, availability, terms, and other relevant content. While we aim to verify and maintain accurate information, we do not guarantee that all content is error-free, complete, or current.
The use of this Website is for personal, non-commercial purposes only. You are not permitted to resell, deep link, use, reproduce, monitor, display, download, or exploit any content, products, or services for commercial or competitive purposes.
Payments
Customers must make payments only to the official company account under the name Billion Destinations Co., Ltd. Payments made to other individuals or entities are not our responsibility.
Sales staff will provide all relevant documents and payment instructions. Once payment is made, customers must notify the company using the official channels listed above, including payment details. Failure to do so may result in cancellation without prior notice.
Credit card payments can only be made at our office. Full charges are applied upon booking confirmation. Refunds, if applicable, are subject to the specific booking conditions.
We do not accept cash payments under any circumstances.
Cancellations and No-Show Policy
By placing a booking, you agree to the cancellation and no-show policies of the service provider, as stated on the Website and in your booking confirmation email.
Some prices or promotions may be non-refundable or non-changeable, and cancellation fees may apply. Please review all booking terms carefully before confirming your reservation.
We are not responsible for delays, cancellations, or additional fees due to no-shows or service provider actions.
Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for full details.
Limitation of Liability
To the extent permitted by law, our liability is limited to direct damages resulting from our failure to fulfill our obligations, and in any case, shall not exceed the total value of your booking as indicated in the confirmation email.
Additional Terms
Prices are subject to change due to currency exchange rate fluctuations.
We are not liable for denial of entry by immigration authorities, both abroad and in Thailand, and no refunds will be issued in such cases.
We are not responsible for force majeure events including but not limited to flight cancellations, delays, accidents, natural disasters, strikes, or riots.
We may assist in claims against hotels or transport providers for lost baggage, but are not liable for any losses.
Unused services during the trip, whether in full or part, are non-refundable.
We reserve the right to modify the travel itinerary as necessary, prioritizing customer safety and best interests.